Privacy Policy

Crombiegas
Effective Date: 2025 onwards

This Privacy Policy explains how Crombiegas (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website, contact us, or use our gas and heating services.

We are committed to protecting your privacy and handling your data in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Crombiegas is a gas and heating service provider based in Glasgow, UK. We provide installation, servicing, and repair of domestic and commercial heating systems.

For data protection purposes, we are the “data controller” of your personal information.

2. What Information We Collect

We may collect the following information when you interact with us:

  • Contact Information: Name, phone number, email address, and home/business address

  • Service Details: Appointment history, boiler type, job notes

  • Payment Information: Invoice details, payment confirmations (processed securely)

  • Technical Data: IP address, browser type, cookies (via website analytics)

3. How We Use Your Information

We use your personal data to:

  • Arrange and carry out services (e.g. boiler installation or servicing)

  • Respond to enquiries and provide quotes

  • Send appointment reminders or service due notifications

  • Issue invoices and process payments

  • Comply with legal and safety regulations (e.g. Gas Safe records)

  • Improve our services and customer experience

4. Sharing Your Information

We do not sell your personal information.

We may share data with:

  • Third-party service providers who support our operations (e.g. accounting software, card processors)

  • Regulatory bodies such as Gas Safe Register, if legally required

  • Legal or insurance entities, if necessary for claims or compliance

All partners are contractually obligated to keep your data secure.

5. How Long We Keep Your Data

We retain your data only as long as necessary for service delivery, legal requirements (such as Gas Safe compliance), and business records.

  • Job records: Typically retained for 6–7 years

  • Financial records: Retained in line with HMRC requirements

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or outdated information

  • Request deletion of your data (where lawful)

  • Object to or restrict processing in certain circumstances

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact: help@crombiegas.co.uk

7. Cookies and Website Analytics

Our website may use cookies to:

  • Track website usage and performance

  • Improve site functionality

  • Personalise your browsing experience

You can control cookie settings through your browser.

8. Data Security

We take data protection seriously. We use secure systems and follow best practices to prevent unauthorised access, loss, or misuse of your data.

9. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be posted on our website with a revised “Effective Date.”

10. Contact Us

If you have any questions or requests about this Privacy Policy, contact us at:

Crombiegas
Glasgow, UK
📧 help@crombiegas.co.uk